Birkenstock creates a B2B Customer Service App that supports online and offline ordering

B2B Customer Service App

Watch this short video!

To help sales reps provide efficient online and offline services to its B2B customers, German footwear manufacturer Birkenstock developed a mobile order processing application.

As the solution needed to be simple to use, market-ready in a short amount of time, and fully SAP-connected, Birkenstock developed the B2B Customer Service app with Neptune DX Platform (DXP).

“We want to make sure we’re prepared for the market. And to help our sales reps get the most from direct dialogue with our B2B clients, we needed a modern and professional order processing solution.” Kay Schmickler, Web Application Specialist, Birkenstock.

In this video, Kay looks at Birkenstock’s need for B2B sales support tools, his team’s development guidelines, the evolutions roadmap, and gives a hands-on demonstration of the application’s functionality.




Key takeaways

-Supports online and/or offline order placing
-SAP-connected for real-time customer and stock information
-Development was quick with Neptune DXP and the SAP-native module
-App is icon-driven, interactive, function-oriented, process-driven, and dynamic


-Kay Schmickler, Web Applications Specialist at Birkenstock

About Birkenstock

Birkenstock offers sandals, clogs, shoes and arch supports all based on their original contoured cork-latex footbed. Classic silhouettes in warm and comfortable colors are available in women’s, men’s and children’s styles. Birkenstock products are made in Germany, since 1774, and reflect key values of health and wellness, quality craftsmanship and environmental sensibility.

About Neptune Software

Neptune Software is a rapid application development platform vendor with more than 650 enterprise customers and over 3.5 million licensed end users globally that empowers IT departments to deliver tangible business outcomes.

Neptune Software offers with its Neptune DXP, a leading low-code, SAP-centric, enterprise app development platform to digitize and optimize business processes and user interfaces – at scale and with ease. Neptune DXP provides a fast and cost-effective way to industrialize the development of custom applications – saving companies time and money on development, integration, and operations.

Contact us Icon

Want to learn more?
Get in touch with us!