Neptune is here to support you

We want to make your work life easier

At Neptune Software, our mission is to make enterprise software simpler. We want every user that interacts with Neptune DXP – from developer to key business user – to be successful in interacting with our platform, giving you a wide range of options to support you in any way and at your pace of learning! 


General Support

We are here to support you in whatever challenges you may be facing. If you’re a customer and are having any issues you’d like us to help you with, feel free to submit a support ticket via Support Portal.

Submit a ticket

You can also check out our Knowledge Base section in our support portal, where you can learn from other customers whose issues were quickly solved and well-documented. Sharing is caring!

Access Support Portal

Support language


Support time zones

CET and EST business hours

Support availability

Weekdays and weekends

Premium Support Engagement [PSE]

Exclusive for our clients, we provide a Premium Support Engagement [PSE] package that provides customized support with a higher level of engagement than Neptune Software’s standard level of technical support.

Your team will benefit from strategic guidance, iterative improvement, and continuous training to accelerate your team output and amplify your success in easily building digital solutions.

With this package, you can profit from high SLAs, a dedicated PSE manager, proactive support, on-demand onboarding with an onboarding specialist, stand-by for your go-live and upgrades, regular technical reviews and business health check-ups with your technical account manager, and much more.

If you'd like to inquire more
about PSE, please reach out

Specialized Consulting – from
our own experts

Get one-on-one help from our in-house experts on implementation, application template usage, best user experience design and enterprise mobility strategy. 

Neptune provides professional services, consulting, project managers, architects, and on-site training to help accelerate all areas of our business and deliver the best digital solutions with the best user experience. 

We’re committed to helping you advance the development of powerful and secure enterprise applications – with ease and in no time. 

Whether you want on-site training, certification or additional support from our Services Team, the choice is yours! 

Let us know where we can help

Community and Education

Don't miss out, join our Community!

Join our continuously growing Developer Community and learn from the best users themselves! Start connecting with Neptune DXP innovators, experts, testers – peers like you. Quickly learn, spread, and fully enjoy your Neptune DXP experience. 

Join the community

Interested in some eLearning for easy app development? 

Start here, right now! Choose your path to getting started and becoming a Neptune DXP expert and take your company to the next level of digital transformation. Doesn’t matter your skill set, we provide course for everyone – developers, non-developers, business users and anyone else who wants to build a digital solution with Neptune DXP. 

eLearning Center

Want to take your development to the next level?

Neptune Software’s Certifications are designed to ensure individuals have the knowledge and skills to successfully become a certified Neptune Software developer. These certifications reflect a certain skill level of a developer working with Neptune DXP. The developer skill level is tested at a foundational entry level, an advanced developer level, and an expert level. Each level covers a wide range of developer critical knowledge required to work on Neptune DXP.

Access certification through Neptune DXP portal

Proof of Concept [PoC]

Do you have a specific use case or business scenario, but you’re not yet sold that Neptune DXP is the best fit for your company and needs? We can help you decide with a quick PoC. In a few weeks, we’ll collaborate with you and our experts to show you the best value of Neptune DXP for your project. 

Fill out this form, and we’ll get in touch with you shortly to build something great together! 

Inquire more about a PoC